Help Center

Frequently asked questions and support guides.

  • What is an eSIM?

    An eSIM (embedded SIM) is a digital SIM card that allows you to activate a cellular plan from your carrier without having to use a physical nano-SIM. It is built into your device.

  • Is my device compatible?

    Most modern smartphones released after 2018 support eSIM. You can check our compatibility list or dial *#06# to see if an EID number appears.

  • When should I install my eSIM?

    We recommend installing your eSIM before you travel (using Wi-Fi). However, you should only activate the plan once you arrive at your destination to start the validity period.

  • Can I keep my WhatsApp number?

    Yes. You can use your Orysim eSIM for data while keeping your primary number active for WhatsApp, iMessage, and calls.

  • How do I top up my data?

    You can easily top up your data through the Orysim website or app. Just log in, go to 'My eSIMs', and select 'Top Up'.